WARRANTY RETURN PROCEDURE
Contact Customer Service at (800) 325-3558, via fax at (636) 825-7300, or e-mail us at [email protected] with the following information to receive a Return Goods Authorization (RGA) number which is required prior to every return:
A) Proof of purchase.
B) State problem or reason for return.
C) Packing slip number of return shipment.
Clearly mark the RGA number on the outside of all boxes and on the packing slip. This information is required in order for Husky Corporation to efficiently process the return. Transportation costs for delivery to Husky Corporation are to be prepaid by distributor/sender.
Husky’s Quality Assurance Department will evaluate the returned product. If warrantable upon receipt, tests will be run and the method of satisfying the warranty requirements will be determined. If product is not warrantable upon receipt, the distributor will be contacted and advised of the reasons the warranty was not allowed. Husky will grant fi ve (5) business days to the sender to respond whether product should be returned. If after that time Husky receives no response, the product will be scrapped.
No warranty considerations will be given for the following conditions:
A) Proof of purchase missing / unable to confirm.
B) Evidence of abuse, damage or use of excess force.
C) Missing parts or components.
D) Evidence of repair or rebuilt by others.
E) Evidence of corrosion.
RETURN TO STOCK PROCEDURES
We will always attempt to work with Distributors on returning product for credit or replacement. Before shipping, notify the Customer Service Department to receive an RGA number and approval to send back unused product. Product will not be accepted without prior approval for return. Products being returned need to be current catalog merchandise, less than a year old, and resalable. Parts (ie. spouts, hand guards, waffl e splash guards) are not returnable.
Restocking charge of twenty (20) percent of current distributor pricing will be applied to cover the normal costs of handling, testing and inspection of products.
Husky Corporation will, at its option, repair, replace, or credit the purchase price of any BJE products, evaluated to be defective resulting from material and/or workmanship issues for a period of one (1) year. BJE Crusher housings will be covered for a lifetime from material and/or workmanship issues.
Buyer must return the products to Husky, transportation charges prepaid. The warranty excludes damages due to malfunction, failure to follow manufacturer’s installation, operation or maintenance instructions and guidelines, unauthorized modifications or alterations, abuse, or misuse.
The warranty provisions contained herein apply only to original purchasers who use the equipment for commercial or industrial purposes. There are not other warranties of merchantability, fitness for a particular purpose, or otherwise, and any other such warranties are hereby specifically disclaimed.
Husky assumes no liability for labor charges or other costs incurred by Buyer incidental to the service, adjustment, repair, return, removal or replacement of products. Husky is not responsible for any losses (including loss of profits or revenues) incurred by the purchaser during the time necessary to repair the equipment. Husky assumes no liability for any incidental, consequential, or other damages under any warranty, express or implied, and all such liability is hereby expressly excluded.
Husky reserves the right to change or improve the design of any Husky Oil Filter Crushers, Tank Alarms, Tank Gauges, Overfill Alarms, Overfill Accessories, Air Shut-off Valves, Solenoid Valves, and Electronic Drain Valves without assuming any obligations to modify any Husky Oil Filter Crushers, Tank Alarms, Tank Gauges, Overfill Alarms, Overfill Accessories, Air Shut-off Valves, Solenoid Valves, and Electronic Drain Valves previously manufactured.
Items repaired by Husky Corporation will have a 90-day warranty from date of repair.